Privacy Policy – Solid Shop

Last Updated: 25 August 2026

At Solid (“Solid”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit solid.co.ke, create an account, place an order, contact us, or otherwise interact with our services.

Solid operates in accordance with applicable data protection and privacy laws of the Republic of Kenya, including the Data Protection Act, 2019.

By using our Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Solid is an online retailer of electronic products and accessories.

For purposes of applicable data protection law, Solid may act as a data controller in relation to personal information that we collect and determine how to use.

Website: solid.co.ke
Email: m.mainaisaac@gmail.com
Phone: +254720631908
Location: Nairobi CBD, Dominion Expo Centre, First Floor Shop No F3. Tom Mboya Street, Opposite Imenti House Near Odeon.

2. Information We Collect

Depending on how you interact with our Website, we may collect different types of personal information.

Information You Provide Directly

When you create an account, place an order, contact us, or use certain features of the Website, we may collect:

Full name;
Email address;
Telephone/mobile number;
Billing address;
Delivery/shipping address;
Account login information;
Order history;
Products purchased;
Customer support communications;
Information you provide when requesting a return, refund, exchange, or warranty service; and
Other information you voluntarily provide to us.

Payment Information

When you make a payment, payment information may be processed by our payment service providers.

Depending on the payment method used, we may receive information such as payment confirmation, transaction reference, payment status, or other information necessary to confirm your payment.

We generally do not need to store your full card details when payment is processed by an external payment provider.

Payment providers may process your information according to their own privacy policies and terms.

3. Information Collected Automatically

When you visit our Website, certain information may be collected automatically.

This may include:

IP address;
Browser type;
Device type;
Operating system;
Pages visited;
Date and time of visits;
Referring websites;
Website interactions;
Approximate location information derived from technical data; and
Other technical information necessary to operate and secure the Website.

We may use cookies and similar technologies to provide, secure, improve, and analyze our Website.

4. Cookies

Cookies are small files stored on your device when you visit certain websites.

Solid may use cookies and similar technologies for purposes such as:

Keeping products in your shopping cart;
Maintaining your session;
Remembering preferences;
Understanding how visitors use our Website;
Improving Website performance;
Detecting fraudulent or suspicious activity;
Measuring the effectiveness of our marketing; and
Providing relevant Website functionality.

Some cookies may be provided by third-party services that we use.

You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality of the Website, including shopping cart and checkout features.

5. How We Use Your Information

We may use your personal information for legitimate and lawful purposes, including:

Creating and managing customer accounts;
Processing and fulfilling orders;
Processing payments;
Arranging delivery;
Confirming orders and payments;
Providing customer support;
Processing returns, exchanges, refunds, and warranty claims;
Communicating with you about your orders;
Responding to enquiries;
Preventing fraud and unauthorized transactions;
Maintaining and improving our Website;
Understanding customer preferences and Website usage;
Sending promotional communications where permitted and where you have provided the necessary consent;
Complying with legal and regulatory obligations; and
Protecting our rights, property, customers, and Website.

We will not collect or use personal information for purposes that are incompatible with the purposes for which it was collected, except where permitted or required by applicable law.

6. Legal Basis for Processing

Where applicable, we process personal information on one or more lawful bases recognized under Kenyan data protection law.

These may include:

Performance of a Contract

We may process your information where it is necessary to fulfil your order or provide a service you have requested.

For example, we need your name, telephone number, and delivery address to deliver an order.

Consent

Where required, we may request your consent before processing certain personal information or sending certain marketing communications.

You may withdraw consent where applicable.

Legal Obligations

We may process personal information where necessary to comply with applicable laws, regulations, court orders, tax requirements, accounting obligations, or other legal requirements.

Legitimate Interests

We may process information where necessary for legitimate business purposes, provided that such processing does not unfairly override your rights and interests.

This may include fraud prevention, Website security, service improvement, and business administration.

7. How We Share Your Information

We do not sell your personal information to third parties.

We may share personal information where reasonably necessary to provide our services or fulfil the purposes described in this Privacy Policy.

These parties may include:

Delivery and Logistics Providers

We may share relevant information such as your name, telephone number, and delivery location with courier or delivery providers so that your order can be delivered.

Payment Providers

Payment information may be processed by third-party payment service providers to authorize and complete transactions.

Technology and Service Providers

We may use third-party providers for services such as:

Website hosting;
Website maintenance;
E-commerce functionality;
Email delivery;
Customer support;
Analytics;
Security;
Cloud storage; and
Other technology services.

These providers may process personal information on our behalf and are expected to handle it in accordance with applicable data protection requirements.

Legal and Regulatory Authorities

We may disclose personal information where required or permitted by law, including in response to lawful requests, court orders, investigations, or regulatory requirements.

8. International Data Transfers

Some of the service providers we use may process or store information outside Kenya.

Where personal information is transferred outside Kenya, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable Kenyan data protection requirements, including appropriate safeguards where required.

9. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against:

Unauthorized access;
Loss;
Misuse;
Alteration;
Disclosure;
Destruction; and
Other unauthorized processing.

These measures may include access controls, security monitoring, authentication mechanisms, secure communications, and appropriate restrictions on access to personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes, preventing fraud, maintaining business records, and complying with legal obligations.

The exact retention period may vary depending on:

The type of information;
The reason it was collected;
Whether you have an active account;
Legal or regulatory requirements;
Tax and accounting requirements;
The need to resolve disputes; and
Other legitimate business requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it.

11. Your Data Protection Rights

Subject to applicable law and any lawful limitations, you may have the right to:

Be informed about how your personal information is being used;
Request access to personal information we hold about you;
Request correction of inaccurate or misleading information;
Request deletion or erasure of personal information in appropriate circumstances;
Object to certain processing of your personal information;
Request restriction of processing in appropriate circumstances;
Request portability of certain personal information; and
Withdraw consent where processing is based on consent.

These rights are recognized under Kenya’s data protection framework.

12. How to Exercise Your Rights

If you want to exercise a data protection right or ask us a question about your personal information, please contact us using the details below.

Email: [INSERT YOUR BUSINESS EMAIL]
Phone: [INSERT YOUR BUSINESS PHONE NUMBER]

When making a request, we may need to verify your identity before releasing, correcting, or deleting personal information.

This is intended to protect your information from unauthorized access.

We will handle legitimate requests in accordance with applicable law.

13. Marketing Communications

Where permitted and where appropriate consent has been obtained, we may send you information about:

New products;
Special offers;
Discounts;
Promotions;
New services; and
Other Solid updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

You will continue to receive essential communications relating to transactions you have made with us, such as order confirmations, delivery updates, payment notifications, and important service messages.

14. Third-Party Websites

Our Website may contain links to third-party websites, payment providers, social media platforms, manufacturers, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website before providing personal information.

15. Children’s Privacy

Our Website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

16. Customer Reviews and User Content

If you submit a product review, testimonial, photograph, comment, or other content to Solid, we may display that content on our Website or other official marketing channels where permitted.

Please avoid including sensitive personal information or information belonging to another person when submitting content.

Where appropriate, we may associate a review with the name or other information you provide when submitting it.

17. Data Breaches and Security Incidents

If we become aware of a personal data breach affecting your personal information, we will take reasonable steps to investigate, contain, and address the incident.

Where notification is required under applicable law, we will make the required notifications to the relevant authorities and/or affected individuals within the applicable legal requirements.

18. Accuracy of Your Information

You are responsible for ensuring that information you provide to us is accurate and up to date.

If your information changes, you may contact us to request an update where applicable.

Providing accurate information is particularly important for order processing and delivery.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business;
Our Website;
The information we collect;
How we use personal information;
Technology;
Legal or regulatory requirements; or
Our privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

20. Complaints

If you have concerns about how Solid handles your personal information, we encourage you to contact us first so that we can investigate and address your concern.

You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

The ODPC provides mechanisms for data subjects to lodge complaints concerning violations of their data protection rights.

21. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us.

We will make reasonable efforts to respond to privacy-related enquiries and requests in accordance with applicable law.

By using solid.co.ke, creating an account, placing an order, or otherwise providing personal information to Solid, you acknowledge that you have read this Privacy Policy and understand how your personal information may be processed as described above.