Last Updated: 25 August 2026
Welcome to Solid (“we”, “us”, “our”). These Terms and Conditions govern your use of solid.co.ke (the “Website”) and your purchase of products from us.
By accessing or using our Website, placing an order, or purchasing any product from us, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use the Website or place an order.
1. About Solid
Solid is an online retail store offering electronic products, devices, accessories, and related products to customers in Kenya.
These Terms apply to all visitors, customers, and users of the Website.
2. Use of the Website
You agree to use the Website only for lawful purposes.
You must not:
- Use the Website for fraudulent, unlawful, or abusive purposes.
- Attempt to gain unauthorized access to the Website or its systems.
- Interfere with the operation or security of the Website.
- Use automated systems to collect information from the Website without our permission.
- Submit false, misleading, or fraudulent information.
- Use another person’s information or payment method without authorization.
- Attempt to purchase products using fraudulent payment details.
We reserve the right to restrict or terminate access to the Website where we reasonably believe that these Terms have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on the Website are accurate and up to date.
However:
- Product images may vary slightly from the actual product due to screen settings, photography, lighting, or manufacturer changes.
- Product specifications may change where manufacturers update or modify a product.
- Availability may change without notice.
- We may correct errors or inaccuracies on the Website at any time.
Where a product’s actual specifications materially differ from the information provided on the Website, you may contact us for assistance.
4. Product Availability
All products displayed on the Website are subject to availability.
Adding a product to your cart does not guarantee that the product will remain available until checkout or payment is completed.
If a product becomes unavailable after you have placed an order, we will contact you and may offer an alternative product, a revised delivery arrangement, or a refund where applicable.
5. Prices
All prices displayed on the Website are stated in Kenyan Shillings (KES) unless otherwise indicated.
We reserve the right to change product prices at any time. However, a price change will not affect an order that we have already accepted, except where an obvious pricing or technical error has occurred.
Any applicable delivery or other charges will be communicated during the ordering process.
6. Orders
When you place an order through the Website, you are making an offer to purchase the selected products.
An order is not necessarily accepted merely because you have submitted it or received an automated order acknowledgement.
We reserve the right to accept or decline an order for reasonable reasons, including:
- The product being unavailable.
- Incorrect pricing or product information.
- Suspected fraudulent activity.
- Payment not being successfully completed or verified.
- An error in the order.
- Delivery limitations.
- Other circumstances that prevent us from fulfilling the order.
Where we are unable to fulfil an order for which payment has already been received, we will arrange an appropriate refund in accordance with applicable law and our refund procedures.
7. Payment
Payment must be completed using the payment methods made available by Solid.
You agree that:
- You will provide accurate payment and billing information.
- You are authorized to use the payment method provided.
- You will not use fraudulent or unauthorized payment methods.
- Orders may be subject to payment verification.
We may delay processing an order while payment is being verified.
Where a payment fails, is reversed, or is not received, we may cancel or suspend the affected order.
8. Delivery
We deliver products to locations within our available delivery areas in Kenya.
Delivery times provided on the Website or communicated to you are estimates unless expressly stated otherwise.
Delivery may be affected by factors outside our reasonable control, including:
- Traffic and road conditions.
- Weather.
- Public holidays.
- Courier delays.
- Incorrect or incomplete delivery information.
- Events beyond our reasonable control.
You are responsible for providing accurate delivery details, including your name, telephone number, location, and any relevant delivery instructions.
If you provide incorrect or incomplete information that results in a failed delivery, additional delivery charges or delays may apply where reasonably applicable.
9. Receiving Your Order
You should inspect your order when it is delivered.
If the package appears visibly damaged, you should notify the delivery personnel where possible and contact Solid as soon as reasonably possible.
If you receive the wrong product, a missing item, or a product that appears damaged or defective, contact us promptly with your order details and, where appropriate, photographs or videos showing the issue.
10. Returns and Exchanges
We want customers to receive products that are as described and in satisfactory condition.
If you believe that a product is defective, damaged, incorrect, or otherwise eligible for return, contact us through our official customer support channels with:
- Your order number.
- The product name.
- A description of the issue.
- Relevant photographs or videos where appropriate.
Returns and exchanges are subject to the nature and condition of the product and applicable Kenyan consumer protection law.
Unless otherwise required by law or agreed by us, products returned for consideration should be:
- In reasonably good condition.
- Accompanied by proof of purchase.
- Returned with relevant accessories, manuals, packaging, or other items supplied with the product where applicable.
Certain products may have specific return or hygiene restrictions where permitted by law.
Nothing in these Terms is intended to remove or restrict any consumer right that cannot lawfully be excluded or restricted.
11. Refunds
Where a refund is approved, the method and timing of the refund may depend on the original payment method and the circumstances of the refund.
We will communicate the applicable refund process to you.
Where a refund is required by applicable law, we will process it in accordance with that law.
Any delivery charges that are refundable will be handled in accordance with the applicable circumstances and applicable law.
12. Manufacturer Warranties
Some electronic products may be supplied with a manufacturer’s warranty.
Where a manufacturer or authorized distributor provides a warranty, the terms and conditions of that warranty may apply in addition to your rights under applicable Kenyan law.
Warranty coverage may vary between products.
Unless expressly stated otherwise, Solid does not provide a warranty beyond any warranty expressly offered by Solid, the manufacturer, or an authorized distributor.
Nothing in these Terms excludes any statutory rights or warranties that cannot legally be excluded.
13. Warranty Exclusions
Where permitted by the applicable warranty terms and law, warranty coverage may not apply to damage caused by:
- Accidental damage.
- Misuse or abuse.
- Liquid or moisture damage.
- Unauthorized modification or repair.
- Improper installation or use.
- Physical damage.
- Normal wear and tear.
- Use contrary to the manufacturer’s instructions.
- Electrical damage caused by an unsuitable power supply or electrical fault.
The specific warranty terms applicable to a product will take precedence where they differ from this general section.
14. Intellectual Property
All content on the Website, including but not limited to:
- Logos.
- Brand names.
- Product descriptions.
- Graphics.
- Photographs.
- Website design.
- Text.
- Software.
- Page layouts.
is owned by or licensed to Solid or the relevant rights holder and is protected by applicable intellectual property laws.
You may access and use the Website for personal and legitimate purchasing purposes.
You may not reproduce, copy, distribute, modify, sell, or commercially exploit Website content without our prior written permission, except where permitted by law.
15. Third-Party Brands and Products
The Website may sell products manufactured or branded by third parties.
The trademarks, logos, and brand names belonging to manufacturers and other third parties remain the property of their respective owners.
Solid does not claim ownership of third-party trademarks or intellectual property.
16. Personal Information and Privacy
When you place an order or use certain features of the Website, we may collect personal information such as your name, telephone number, email address, delivery address, and information necessary to process your order.
We use personal information for purposes including:
- Processing and delivering orders.
- Communicating with customers.
- Providing customer support.
- Processing payments.
- Preventing fraud and unauthorized transactions.
- Improving our services.
- Meeting legal and regulatory obligations.
We handle personal information in accordance with applicable Kenyan data protection laws.
You should read our Privacy Policy for more information about how we collect, use, store, and protect personal information.
17. Website Security
We take reasonable steps to maintain the security and availability of the Website.
However, no online service can be guaranteed to be completely secure or uninterrupted.
You acknowledge that using the internet involves inherent risks, and you agree not to hold Solid responsible for interruptions or security incidents that arise from circumstances beyond our reasonable control, subject always to applicable law.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Solid will not be liable for indirect, incidental, special, or consequential loss arising from the use of the Website or purchase of products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for rights or remedies that consumers are legally entitled to.
Our liability in relation to a particular product will, where permitted by law, be limited to the remedies available under these Terms, the applicable warranty, and applicable Kenyan law.
19. Events Beyond Our Control
We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, fire, flooding, epidemics, government action, strikes, civil unrest, power or telecommunications failures, transport disruption, cyber incidents, or other events that could not reasonably have been prevented.
We will make reasonable efforts to notify affected customers where such an event materially affects an order.
20. Fraud and Suspicious Transactions
We reserve the right to cancel, delay, or investigate an order where we reasonably suspect fraud, unauthorized payment, abuse of promotions, or other unlawful activity.
Where appropriate, we may request additional information to verify an order or payment.
We may report suspected fraudulent or unlawful activity to the relevant authorities where required or permitted by law.
21. Promotions and Discounts
Promotional offers, discounts, vouchers, and special offers may be subject to additional terms.
Unless expressly stated otherwise:
- Promotions cannot be exchanged for cash.
- Promotions may have expiry dates.
- Promotions may have product or quantity limitations.
- Only one promotional offer may apply to an order where stated.
- We reserve the right to correct obvious errors in promotional pricing or information.
Any promotional terms displayed with a specific offer will apply in addition to these Terms.
22. Links to Third-Party Websites
The Website may contain links to third-party websites or services.
These links are provided for convenience and do not mean that Solid endorses or controls those websites.
We are not responsible for the content, availability, security, or privacy practices of third-party websites.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, services, legal requirements, or Website functionality.
The latest version will be published on this page with the applicable “Last Updated” date.
Your continued use of the Website after an updated version is published constitutes acceptance of the updated Terms, to the extent permitted by law.
24. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where possible.
The remaining provisions will continue to apply.
25. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.
26. Governing Law
These Terms and your use of the Website are governed by the laws of the Republic of Kenya.
Any dispute arising from these Terms or a purchase from Solid will be handled in accordance with applicable Kenyan law and the jurisdiction of the competent courts or other legally available dispute-resolution mechanisms in Kenya.
Nothing in this section prevents a consumer from exercising any statutory right or remedy available under Kenyan law.
27. Consumer Rights
Nothing in these Terms is intended to exclude, restrict, or reduce any consumer rights, warranties, remedies, or protections that cannot legally be excluded or restricted under applicable Kenyan law.
Where any provision of these Terms conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.
28. Contact Us
If you have questions about these Terms, an order, a product, a return, a refund, or any other matter relating to Solid, please contact us through the contact details provided on our Website.
Solid
Website: solid.co.ke
Email: m.mainaisaac@gmail.com
Phone: +254720631908
Location: Nairobi CBD, Dominion Expo Centre, First Floor Shop No F3. Tom Mboya Street, Opposite Imenti House Near Odeon.
By using solid.co.ke or placing an order through our Website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them, subject to your rights under applicable Kenyan law.